📜 Terms & Conditions

Last Updated: July 11, 2026

Welcome to Hydrojane. By accessing our website or purchasing our products, you agree to be bound by the following Terms & Conditions.

1. Products

• Hydrojane offers a wide range of clothing and fashion-related products.
• We strive to display our products as accurately as possible. However, actual product colors may vary slightly due to screen settings or photography.
• Minor differences in product details may occur without affecting the quality or intended use of the product.

2. Orders & Payment

• Customers are responsible for providing accurate and complete information when placing an order.
• We accept the payment methods available during the checkout process.
• Hydrojane reserves the right to refuse or cancel any order in exceptional cases, including product unavailability, pricing errors, inaccurate customer information, or payment verification issues.

3. Shipping & Delivery

• We currently deliver within Kuwait and the GCC countries.
• Delivery times vary depending on the shipping destination and the selected shipping method.
• While we make every effort to deliver orders on time, Hydrojane is not responsible for delays caused by shipping carriers, customs procedures, or circumstances beyond our control.

4. Intellectual Property

All website content, including but not limited to images, logos, graphics, text, product descriptions, and designs, is the exclusive property of Hydrojane and may not be copied, reproduced, distributed, or used without prior written permission.

5. Amendments

Hydrojane reserves the right to update or modify these Terms & Conditions at any time. Any changes become effective immediately upon publication on this website.

🔒 Privacy Policy

At Hydrojane, protecting your privacy is one of our top priorities. We are committed to safeguarding your personal information.

1. Information We Collect

We may collect personal information including:

• Full name
• Phone number
• Email address (if provided)
• Shipping address
• Order details

We may also collect technical information such as:

• IP address
• Device and browser information
• Website usage data

2. How We Use Your Information

Your information is used to:

• Process and fulfill your orders.
• Communicate with you regarding your purchases.
• Improve our products and services.
• Send promotional offers and marketing communications with your consent.

3. Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or misuse.

Your information will only be shared with trusted third parties when necessary to complete your order, such as shipping providers and payment service providers.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyze website performance, and improve our services.

5. Your Rights

You have the right to:

• Access your personal information.
• Request corrections or updates.
• Request deletion of your personal data, subject to applicable laws and regulations.

🔄 Return & Exchange Policy

At Hydrojane, customer satisfaction is important to us. We offer returns and exchanges within 14 days from the date of delivery under the following conditions:

Eligible Cases

• The product arrives damaged or has a manufacturing defect.
• The customer receives an incorrect item.

Conditions

• The item must be unused.
• The product must be returned in its original condition and packaging, including all tags and accessories.
• The customer must contact us within 14 days of receiving the order.
• The request must include the order number and clear photos of the product.

Hydrojane reserves the right to decline any return or exchange request that does not meet the above conditions.

📞 Contact Us

For inquiries, customer support, returns, or exchanges, please contact us:

Customer Service: +965 9878 7183